Terms of Service

1. Who we are and accepting these terms

This website is run by Pug IT Solution LLC ("we", "us"), a company based in Texas. These terms of service are an agreement between you and us about your use of this website.

By using the website you accept these terms. If you do not accept them, please do not use the website. If you use it for a company or another organization, you accept them for that organization and confirm that you may do so.

How we handle the personal information the website collects is explained in our Privacy Policy.

2. What this website is

• Information about our services. The website describes the IT, cybersecurity, compliance and software services we offer, and lets you contact us.
• A booking is a request. When you book a consultation, you ask for the time you picked. It becomes an appointment only once we confirm it and send you the meeting invitation; we may also decline it or suggest another time.
• Nothing here is a contract for our services. No page, form, message or booking on this website creates a contract between you and us for any work. Work for a client runs under a separate written agreement or a written quote that the client approves, and where that agreement or quote differs from these terms or from anything on this website, the agreement or quote prevails.

3. Prices and quotes

The amounts on our pricing page are starting points for work of a normal shape and size, not offers. The price of your work is the one in the written proposal or quote you approve, with its scope; nothing outside that scope is invoiced without your approval in writing. Prices are in US dollars and exclude any applicable tax.

The notice periods for cancelling an ongoing service, which the pricing page lists, describe how we work; the ones that bind you and us are those in your written agreement or quote.

4. Acceptable use

You may use this website only for lawful purposes and in line with these terms. You must not:

• attack the website or the systems behind it — for example by trying to break in, overloading or disrupting it, or sending malicious code;
• probe, scan or test the website or our systems for weaknesses without our written permission;
• scrape, copy or collect the website's content or data by automated means — search engines that index our public pages as our robots.txt file allows are welcome;
• send our forms by automated means, or send spam or bulk messages through them;
• give a false identity, pretend to be someone else, or misrepresent your connection to a person or organization;
• try to sign in to our administration area unless you are our administrator.

We may block or limit access to the website, and set aside any message or booking, when we believe these rules are broken.

5. What you send us

What you send us through the contact form or the booking form must be accurate, and yours to send: about yourself or the organization you act for, and nothing you have no right to share.

Never send sensitive data through our forms. That includes passwords and other credentials, controlled unclassified information (CUI), payment card data, Social Security numbers, health information, and any other information that needs special protection by law or by contract. If a project needs such information, we agree a secure way to exchange it under the written agreement for that work.

We use what you send to answer you, as our Privacy Policy describes.

6. General information, not advice

The content of this website — including our material on CMMC, NIST and other compliance and security frameworks — is general information. It is not legal, compliance, security or other professional advice, it may not fit your situation, and it may be out of date by the time you read it. Do not rely on it to make decisions about your obligations; advice you can rely on is given only under a written agreement with us, or by your own legal counsel.

7. Intellectual property

The website and its content — texts, graphics, images, the page design, the Pug IT Solution name and logo — belong to us or to those who licensed them to us, and are protected by copyright and trademark law. You may view the pages and print or save a copy for your own use in dealing with us. Any other use, such as copying, republishing or changing our content, or using our name or logo, needs our written permission.

Names and logos of other companies on this website belong to their owners. Naming them does not mean they endorse us.

8. Links to other websites

The website may link to websites and services of others. We do not control them and are not responsible for their content, their availability or how they handle your information; their own terms and privacy policies apply. A link is not an endorsement.

9. Disclaimer of warranties

As far as the law permits, the website and its content are provided "as is" and "as available", without warranties of any kind, express or implied — including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the website will always be available, free of errors or free of harmful components. Warranties for work we do for a client are only those in the written agreement for that work.

10. Limitation of liability

As far as the law permits, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business, that arise from your use of the website or your reliance on its content, even if we were told they could happen. Our total liability for any claim about the website is limited to one hundred US dollars (US$100).

These limits apply to the website only; our liability for work we do for a client is set by the written agreement for that work. Some states do not allow some of these limits; where that is so, they apply only as far as the law of that state allows.

11. Indemnification

If you break these terms or the law in using the website, and someone makes a claim against us because of it, you agree to defend us and to compensate us for the losses, damages and costs that result, including reasonable attorneys' fees.

12. Governing law and venue

These terms, and any dispute about the website, are governed by the laws of Texas and the federal laws of the United States that apply there, without regard to conflict-of-law rules. Any such dispute is brought only in the state or federal courts located in Texas, and you and we agree to the jurisdiction of those courts. A written agreement or quote for client work may set its own governing law and venue for that work.

13. Changes to these terms

When we change these terms, we post the new version on this page with a new "Last updated" date at the top. The version posted when you use the website is the one that applies to that use.

14. Severability

If a court finds any part of these terms unenforceable, that part is applied as far as it can be, and the rest of the terms stay in force. If we do not enforce a part of these terms, we have not given up the right to enforce it later.

15. Entire agreement

These terms, together with our Privacy Policy, are the entire agreement between you and us about your use of this website. They do not cover work we do for you; that is governed by the separate written agreement or quote for it.

16. Contact

Questions about these terms go to Pug IT Solution LLC:

• Or the contact form on this website.